Refund policy

Refund & Exchange Policy

At B:U, we appreciate your support of our small business. Please read our policy carefully before placing your order.

Order Cancellations

Once an order has been placed, it cannot be canceled, modified, or changed. Please review your order carefully before completing your purchase.

Refund Policy

All sales are final. We do not offer refunds for:

  • Incorrect size selection
  • Change of mind
  • Color preference
  • Shipping delays caused by the shipping carrier
  • Pre-order items
  • Custom or personalized items
  • Final sale merchandise

Please review all product descriptions and size charts before placing your order.

Exchange Policy

If your item does not fit, we may offer a one-time exchange for the same item in a different size, subject to inventory availability and eligibility under this policy.

Items returned with signs of wear, stains, odors, pet hair, makeup, or damage will not qualify for an exchange or store credit and will be returned to the customer.

To qualify for an exchange:

  • You must contact us within 5 calendar days of receiving your order.
  • Items must be unworn, unwashed, unused, free of odors, and in their original condition with all tags attached.
  • Customers are responsible for the cost of return shipping and the shipping cost of the replacement item.
  • Exchanges are subject to product availability.

Store Credit

If the requested size is unavailable, you will receive store credit for the purchase price of the item. Store credit can be used toward any future purchase on our website and does not expire.

Store credit is non-refundable and cannot be redeemed for cash.

Items Not Eligible for Exchange or Store Credit

The following items are final sale and cannot be exchanged or credited:

  • White items
  • Swimwear
  • Bodysuits
  • Leggings
  • Accessories
  • Bags
  • Custom or personalized merchandise
  • Clearance or final sale items

Incorrect or Damaged Orders

If you receive an incorrect or damaged item due to an error on our part, please contact us within 48 hours of delivery at info@bustyleguide.com.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)

Once your claim has been reviewed and approved, we will replace the item at no additional cost.

How to Request an Exchange

Email: info@bustyleguide.com

Subject Line:
Exchange Request – Order #______

Please include:

  • Your order number
  • Your full name
  • The size you received
  • The size you would like
  • A brief explanation

After your exchange request has been approved, mail your item to:

B:U Returns
P.O. Box 144
Paw Creek, NC 28130

Please include your order number inside your package.

We recommend using a trackable shipping service. B:U is not responsible for lost, stolen, or damaged return packages.

Processing Time

Please allow up to 10 business days after we receive your returned item for your exchange or store credit to be processed.

Questions?

If you have any questions regarding your order or this policy, please contact us at:

info@bustyleguide.com

Thank you for shopping with B:U!