SHIPPING POLICY

All custom orders take up to 4 weeks, they are hand painted specifically for each customer. All orders are shipped via UPS or USPS. Please allow 7-10 business days for your order to be processed when your payment is received. Orders placed on Saturday and Sunday will begin processing the following business day.

 

B:U is closed for major U.S holidays. Orders placed on major holidays are processed and shipped within the next two business day. Packages are only shipped Monday-Friday, 9:00am to 5:00pm, excluding holidays. B:U does not guarantee specific delivery times.

REFUND POLICY​

Majority of our pieces are handmade, and made per order. Please ensure that your size is correct when ordering. Please note if the t-shirts fitted or unisex it will be on the description of the items. All hoodies and sweatshirts are unisex. Due to items being made to order, all sales are final. However, will exchange an item if there is a discrepancy with your order on our behalf. 

NO REFUNDS NO EXCEPTIONS.NO CANCELLATIONS. Store discount credit only. Items purchased from B:U are eligible for store discount credit within 7 days after delivery.

We DO NOT accept exchanges on any white items, t-shirts, swimwear, bodysuits, leggings or accessories/bags. All items are thoroughly inspected before leaving our warehouse, our company will not send customers any damaged items. PLEASE NOTE THAT ANY SALE OR

DISCOUNTED ITEMS ARE FINAL SALE!

 

(Any custom looks are FINAL SALE)

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for exchange, or store credit.

Customer are responsible for return shipping .

NO CHANGES may be made once an order has been placed.

We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

© 2021 by BU. Website designed by Thebrandbarbie.com

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